Frequently asked questions

No. Hexer Caller works on any tablet with Android 8.0 or newer. We recommend models with an IPS screen (not OLED) for 24/7 operation, e.g. the Samsung Galaxy Tab A9 or Lenovo Tab M11. Why IPS? OLED/AMOLED screens are prone to pixel burn-in - when the same image is displayed for a long time (e.g. a company logo or contact list), it leaves a permanent mark on the screen. IPS/LCD screens do not have this problem and are much cheaper to replace, which makes them the ideal choice for devices running non-stop.

Phone calls require a SIM card with a voice plan. Internet (WiFi or LTE) is optional - useful for remote updates and configuration backup.

A typical installation takes 15-30 minutes: downloading the app from Google Play, configuration in the admin panel, and mounting the tablet.

Hexer Caller has a built-in watchdog - it automatically restarts the app if it freezes. It also launches automatically after the device restarts.

Of course! The admin panel lets you change the logo, colors, texts and fonts - all without writing any code.

Hexer Caller supports 15 interface languages, including Polish, English, German, French, Spanish and many more. Guests can choose their preferred language themselves.

We offer email support for all users. The response time is a maximum of 24 hours on business days.

No. You pay once for the license. Optionally, you can purchase an update extension after the first year (99 PLN/year/device).

Yes! Download the app from Google Play and test all the features. We offer a 14-day trial period with full functionality.

Yes. The app does not store guests' personal data. All employee contact details remain locally on the device. We do not send any data to external servers without your consent.

Hexer Caller was designed with accessibility in mind, in line with WCAG 2.1. The interface offers high contrast, large touch buttons, readable fonts and support for 15 languages, which makes it easier to use for people with different needs.

Yes. Hexer Caller lets you configure a contact list tailored to your hotel - reception, concierge, room service, technical support. Guests pick a contact with a single tap, without having to remember extension numbers.

Absolutely. The interface is available in 15 languages, and guests can change the language themselves on the welcome screen. It is an ideal solution for hotels welcoming guests from all over the world.

Calls made through a SIM card with a voice plan continue to work without WiFi or mobile data. Internet access is only needed for remote updates and configuration backups.

No. The kiosk calls the reception desk and other configured contacts using their existing phone numbers. It complements the current reception workflow without requiring guests to learn extension numbers.

A tablet with Hexer Caller placed at the reception desk lets visitors contact the employee they came to see on their own. This removes the need for a receptionist to be present at all times and shortens waiting times.

Yes. In the admin panel you can precisely define which employees are visible on the contact list. You can also set an availability schedule - e.g. contacts visible only during working hours.

Employee contacts and the kiosk configuration are stored locally on the device. Hexer Caller does not send data to external servers without your consent, and it does not collect visitor data.

Tell us about your reception workflow, the number of tablets and the contacts visitors need. We will confirm the recommended setup, availability and pricing before deployment.

Yes. Hexer Caller works well as a call system in hospitals, clinics and care homes. Patients and visitors can quickly reach the right department or staff member without searching for a phone number.

Hexer Caller does not collect or store any patient data. The app only displays a list of staff contacts and lets you place a call. All data remains locally on the device, in line with GDPR requirements.

Calls made through a SIM card with a voice plan continue to work without WiFi or mobile data. Remote updates and configuration backups remain unavailable until the connection returns.

No. Hexer Caller is a simple way to call configured staff or departments. It can complement existing reception and communication workflows, but it must not be treated as a medical emergency or nurse call system.

The most common locations are the dean's office, the secretariat, the porter's lodge and the main reception desk. Students and visitors can quickly reach the right department without standing in line.

Yes. Each device has its own configuration. You can set a different contact list on the tablet in the dean's office than on the tablet at the porter's lodge - all remotely, from a single admin panel.

Staff contacts and the kiosk configuration are stored locally on the device. Hexer Caller does not send data to external servers without your consent, and it does not collect student or visitor data.

Tell us where the kiosks will be used, how many tablets you need and which departments should be available. We will confirm the recommended setup, availability and pricing before deployment.